Frequently Asked Questions

  • iCobra2

  • 1

    How to format the iCobra USB key with Windows?

    For  the iCobra 32GB USB key, you can use the Windows format function to format it in FAT32.
    For an iCobra USB key with a capacity greater than 32GB, you must use a utility. We recommend you use the format utility "guiformat.exe", available for free on the Internet.

    Format procedure with guiformat.exe:

    1. Connect the iCobra key to the PC and check the drive letter that was given by Windows
    2. Launch the utility "guiformat.exe"
    3. Select the drive letter of the iCobra in the dropdown list "Drive"
    4. Enter a drive name in the "Volume label", "EMTEC" for example
    5. Check the box Quickformat
    6. Press the START button to start formatting.
  • 2

    How to format the iCobra USB key with Mac OS X?

    Key formatting procedure iCobra Mac OS X:

    1. Connect iCobra key directly to the USB port of the central unit of your Mac (without USB extension cable, USB hub or other )
    2. Go to "Applications"
    3. Go to "utility"
    4. Go to "Disk Utility"
    5. Select the disk corresponding to iCobra,
    6. Select "MS-DOS FAT" format
  • 3

     I do not see all of my audio and video files on Emtec Connect.

    Only the files stored on iCobra are visible in Emtec Connect.
    Apple disables third party apps to access files stored on iCloud for security reasons.

  • 4

     Emtec Connect uses too much memory on my iPhone/iPad.

    In this case, it is necessary to clear or reduce the cache memory:

    1. Go to 'System'.
    2. Select 'Cache'.
    3. Select the smallest cache size (256M).
    4. Click on 'Clear Cache'.
  • 5

    How to copy photos from the iCobra key to your iPhone/iPad?

    1. Check if Emtec Connect can access to the photos folder. Go to 'Settings'/'Emtec Connect' to check if 'Photos' is activated.
    2. Before copying, please check your photos are in an Apple compatible format (jpg, jpeg, png).

    Procedure to copy photos:

    1.  Go to the menu 'File/Folder'
    2.  Select Emtec Connect
    3.  Open 'Share'/'Pictures'
    4.  Select the photos to copy
    5.  Open 'Tools' menu and select 'Copy'
    6.  Select iPhone
    7.  Open 'Tools' menu and select 'Paste'.
  • 6

    Emtec Connect cannot play a video file.

    Emtec Connect App uses the iOS player codecs by default to play a video.
    If the format and the codecs are not compatible, you will need to use a third party App.
    To play a video with a third party App, press the video file for 3 seconds to open the player's menu.

    Under iOS there are many restrictions by Apple. Consequently there are few free players compatible. If no player (VLC, Oplayer Lite, etc.) can play your video file, you can convert the file into an Apple compatible format.
    To convert your files we recommendusing Apple codecs and formats compatible such as .mp4 with audio codec AAC and video codec AVC/H264.

  • 7

    The iCobra USB key is not being recognized by the iPhone or iPad, and writing on the iCobra key is impossible.

    This problem is generated by the iOS 9.3.1 version. You have to update your iPhone or iPad with 9.3.2 version.
    Please also check that iCobra is in FAT32 format.

  • 8

    I cannot copy music nor video files from iCobra to my smartphone.

    In the application Emtec Connect the local folders "iPhone Video" and "iPhone Music" are read-only.
    You can copy your music and video files in the 'Documents' folder. Your files will be visible only in the Emtec Connect application.

  • Passwords management

  • 1

    What is the Wi-Fi password by default?

    The password by default is EMTEC4567 (Case Sensitive).
    This Wi-Fi password is available in the Quick Start Guide.

  • 2

    What is the password by default to connect to Emtec Connect App?

    Once the Wi-Fi connection is established between your smartphone/tablet and your Power Connect / Wi-fi HDD, you can launch the Emtec Connect App.
    Login is 'admin' by default and there is no password, keep blank and confirm.

  • 3

    How to modify the Emtec Connect Admin/Guest password?

    1) Go to System/Configuration/System Settings/User.
    2) Select Admin or Guest.
    3) Enter the new password.
    4) Confirm the password.
    5) Press "Save".

  • 4

    How to modify the Wi-Fi password?

    1) Go to System/Configuration/Wi-Fi Settings/Security.
    2) Select Mixed WPA/WPA2-PSK.
    3) Enter the new password.
    4) Press "Save".

  • 5

    I have forgotten my password (Wi-Fi or Emtec Connect).

    Reset your Power Connect / Wi-fi HDD to reset the password by default (EMTEC4567). Press the reset button 5 seconds (Power Connect must be turned on and not connected to USB). Reset function does not erase the files but resets the settings.

  • Wi-Fi HDD - HDD Formatting

  • 1

    How to format the Wi-Fi HDD to use with Mac OS X?

    Formatting procedure for Mac OS X:
    1) Connect your Wi-Fi HDD to your Mac USB port (no USB extension, no USB hub).
    2) Go to 'Applications'.
    3) Go to 'Utilities'.
    4) Go to 'Disk Utility'.
    5) Select the disk corresponding to the Wi-Fi HDD.
    6) Select the format: 'Mac OS Extended (journaled)'.
    Caution: Do not select the option 'Encrypt Data' otherwise the Wi-Fi HDD will not work on a network.
    This procedure is available with the screenshots in the Quick Start Guide provided with the Wi-Fi HDD.

  • 2

    How to format the Wi-Fi HDD to use with Windows?

    It is not necessary to format the disk for Windows, the Wi-Fi HDD is formated in NTFS by default. However it is possible to format it again in the file explorer: Connect the Wi-Fi HDD to an USB port, right click on the disk, and select 'Format'.

  • 3

    How to format the Wi-Fi HDD to use with both Mac and Windows?

    1) We recommend NTFS format which is compatible with Windows, Linux, and Android.
    For Mac OS X it is necessary to install an utility for the NTFS write support.
    According to the version of your Mac there are several utilities, for free or paid (ntfsmounter and NTFS-3G + MacFUSE are free).

    2) It is also possible to format in Mac Extended and to install the utility for PC.

  • Wi-Fi connection

  • 1

    The Power Connect / Wi-fi HDD is not visible via Wi-Fi from my computer/tablet/smartphone.

    1) Make sure the Power Connect / Wi-fi HDD is not connected to an USB Port.
    2) Make sure the Wi-Fi is activated on the Power Connect / Wi-fi HDD (Blue Wi-Fi LED must remain permanently on).
    Reset the Power Connect / Wi-fi HDD if the LED doesn't turn permanently on after 30 seconds (device turned ON, not connected to a computer via USB).
    Reset function does not erase the data on the disk. It will restore to default settings.

  • 2

    When my smartphone/tablet is connected to the Power Connect / Wi-fi HDD I cannot access the Internet via the Wi-Fi.

    You can connect your Power Connect / Wi-fi HDD to an Internet access point to share the connection with your smartphone/tablet that are connected to the Power Connect.
    1) Go to 'System'.
    2) Go to 'Configuration'.
    3) Click on 'Internet Settings'.
    4) Internet mode must be 'ON' (red).
    5) Select the Wi-Fi network.
    6) Enter the password and click on 'OK'

  • 3

    The Power Connect / Wi-Fi HDD is connected via the Wi-Fi but it is not accessible.

    1) Make sure the Power Connectt / Wi-Fi HDD is turned off and not connected to a computer via USB.
    2) Turn your Power Connectt / Wi-Fi HDD on.
    3) The blue Wi-Fi LED must flash and then remain permanently lit when the Wi-Fi is activated.
    4) On your smartphone/tablet/computer go to Internet Settings and select the network Power-Connect-xxxx / Wi-Fi HDD-xxxx
    5) Enter the password by default EMTEC4567 (password available in the quick start guide).
    6) Once the Wi-Fi connection is established, you can launch Emtec Connect App. Login is 'admin' by default, with no password (blank).


     User manuals (iOS, Android, Web interface for computers) are available at the following link: http://www.emtec-connect.com/en/content/25-downloads

  • iOS App

  • 1

    Emtec Connect cannot play a video file.

    Emtec Connect App uses the iOS player codecs by default to play a video.
    If the format and the codecs are not compatible then you will need a third party App.
    To play a video with a third party App, press the video file for 3 seconds to open the player's menu.

    Under iOS there are many restrictions by Apple. Consequently there are few free players compatible. If no player (VLC, Oplayer Lite, etc.) can play your video file you can convert the file into a format compatible with Apple.
    To convert your files we recommend using the codecs and formats compatible with Apple: .mp4 with audio codec AAC and video codec AVC/H264.

  • 2

    I cannot see all of my audio and video files on Emtec Connect:

    Only the files stored on the Power Connect / Wi-Fi HDD are visible in Emtec Connect. Apple disables third party apps to access the files stored on iCloud, for security reasons.

  • 3

    Emtec Connect uses too much memory on my iPhone/iPad.

    In this case it is necessary to clear or reduce the cache memory:
    1) Go to 'System'.
    2) Select 'Cache'.
    3) Select the smallest cache size (256M).
    4) Click on 'Clear Cache'.

  • 4

    How to copy photos from the Power Connect to your iPhone/iPad.

    1) Check if Emtec Connect can access to the Photos folder. Go to 'Settings'/'Emtec Connect' to check that 'Photos' is activated.
    2) Before copying, please check your photos are in a format compatible with Apple (jpg  jpeg  png).

    Procedure:
    1) Go to the menu 'Photos'.
    2) Select Emtec Connect .
    3) Open 'Share'/'Pictures'.
    4) Select the photos to copy.
    5) Open 'Tools' menu and select 'Copy'.
    6) Select iPhone.
    7) Open 'Tools' menu and select 'Paste'.

  • Android App

  • 1

    Emtec Connect cannot play a video file.

    Emtec Connect App use the Android player codecs by default to play a video.
    If the format and the codecs are not compatible then you will need a third party App.
    To play a video with a third party App, press the video file 3 seconds to open the player's menu.

  • Web App

  • 1

    How to install Emtec Connect App on a computer (Mac, Windows, Linux):

    On your computer  (Windows, Mac , Linux) there is no need to install the Emtec Connect App. It is preloaded on the Power Connect in HTML. Open the web browser and enter the address 10.10.10.254.

  • Power Connect - Connect and format your storage devices to your Power Connect

  • 1

    When I connect a storage device to my Power Connect, the files are not accessible via Emtec Connect.

    1) Ensure your Power Connect is off.
    2) Insert the microSD card in the microSD slot or connect USB storage device into the USB port.
    3) Turn on your Power Connect.
    4) When the Wi-Fi LED stops flashing turn off your Power Connect.
    Steps 3 and 4 will create a folder “Share” with “Photos”, “Videos”, “Music” and “Documents” directories on your storage device to index your files and see them through the Emtec Connect App. When you want to copy files from your computer, paste them in these folders to see them through the Emtec Connect App from your smartphone/tablet.